Shipping and Returns Policy
In stock orders typically ship same day, or the next business day.
Our shipments leave our dock at 2PM EST., Monday–Friday on business days only.
At Process Valve & Equipment Co., we are committed to providing quality products and service. Please review our return policy carefully before initiating a return.
General Return Guidelines
- Only new, unused, and uninstalled standard stocked products in original packaging may be eligible for return.
- Used or installed products are not eligible for return.
- All returns require prior approval and an RMA (Return Merchandise Authorization) number.
- Special order, non-standard, or custom products are non-returnable.
- Returns must be received within 60 days of the original shipment date. Returns beyond 60 days will not be accepted.
- All products are covered by a 1-year warranty against manufacturing defects.
Restocking Fees
Restocking fees apply after inspection and approval:
- 1–30 days after invoice: 20% restocking fee, plus deduction of actual outbound shipping cost if originally shipped free.
- 31–60 days after invoice: 30% restocking fee, plus deduction of actual outbound shipping cost if originally shipped free.
- Over 60 days: No returns accepted.
Items returned without an RMA number may be subject to an additional 20% processing fee.
Return Instructions
- Contact us to request a return authorization at processvalve.com or call our office.
- Upon approval, we’ll issue an RMA number and return instructions.
- Clearly mark the RMA number on the return packaging.
- Customer is responsible for return shipping.
Return Processing & Refunds
- Returns are inspected upon receipt.
- Once approved, refunds may be issued as:
A refund to the original credit card
Contact us at [email protected] for questions related to shipments, refunds, and returns.
PH: 440-247-6111
FX: 440-247-7305